Frequently Asked Questions

Surge pricing occurs during times of high demand, such as rush hour or during a major event. During these times, fares may increase to encourage more drivers to come online and meet the demand. You'll always see the fare upfront before you book, so you can make an informed decision about whether to ride at that time or wait for prices to return to normal.

Yes, you can schedule a ride with TransportRide in advance through our mobile app. Simply input your pickup location and desired pickup time, and we'll match you with a driver who can meet your needs. This is a great option for early morning flights, doctor's appointments, or other scheduled events.

You can cancel your TransportRide ride at any time before your driver arrives. If you cancel within two minutes of requesting a ride, you will not be charged. If you cancel after two minutes, you may be charged a cancellation fee. Please review our cancellation policy for more information.